The details,
clearly stated.

Orders & acceptance

Adding items to your bag or opening a WhatsApp message creates an enquiry, not a confirmed order. We confirm availability, your selection, delivery details and the final total in chat before accepting your order.

We may decline or cancel an order if an item is unavailable, product information is incorrect, customer details need correction, or delivery cannot be arranged to your location. We may ask for additional information to complete your order. If we cancel an order after receiving payment, we will refund the full amount paid for that order.

Product information & pricing

We aim to present each product and its colours accurately. Screen settings and lighting can affect how colours appear, so a photo may look slightly different from the product in person. Please check the product details and ask us about fit or measurements before confirming.

All prices are in Bangladeshi taka (BDT). Listed prices may change before an order is confirmed. We will confirm the product price, delivery charge and any other applicable charges before you agree to the final total. A product appearing on the website does not guarantee that it is currently available.

Payment & delivery

We accept cash on delivery and bKash, arranged through WhatsApp after we confirm your order details. The website does not automatically charge a payment method when you submit an enquiry. Expected delivery is within 3 days in Dhaka, within 5 days elsewhere in Bangladesh, and the same day in Chittagong. Holidays or courier disruptions may extend delivery times and are outside our direct control. Please review our payment information and delivery details before confirming your order.

Changing or cancelling an order

You may request a change or cancellation before your order has been packed for shipment. Message us on WhatsApp with your order reference and the change you would like to make. Once packing has been completed, changes or cancellation may no longer be possible.

Returns & refunds

Inspect your item while the delivery person is still at your doorstep. Any eligible change-of-mind exchange must be requested at that time, with the item handed back to the delivery person for exchange. Once the item is accepted and the delivery person has left, the sale is final: no change-of-mind returns, refunds or exchanges. See our doorstep exchange conditions. We check products before dispatch and will arrange a replacement if an item is damaged during shipping. Contact us on WhatsApp with your order reference to report an issue. If we cancel a paid order, we will refund the full amount paid for that order.

Website content

Text, graphics, logos, photographs and software on this website belong to CHOSHMA EXPRESS or their respective licensors and are protected by applicable intellectual property laws. Please obtain written permission before reproducing or using this content beyond uses permitted by law.

Website use & responsibility

We take care to keep the website accurate and available, but cannot guarantee uninterrupted access or that every page will always be free of errors. To the extent permitted by law, the website is provided on an “as is” basis.

Any limitation of liability applies only to the extent permitted by the laws of Bangladesh. Nothing in these terms excludes rights, remedies or responsibilities that cannot lawfully be excluded.

Updates to these terms

We may update these terms from time to time. Changes will be published on this page and apply to future use of the website and future orders. The terms agreed when an order was confirmed continue to apply to that order, subject to applicable law.

Governing law

These terms are governed by the laws of the People’s Republic of Bangladesh.

A question about your order?

Send us your order reference and a short explanation on WhatsApp so we can help.