Before you order.

Delivery

We deliver across Bangladesh. Delivery charges depend on your destination and are confirmed in WhatsApp before you place your order. Expected delivery is within 3 days in Dhaka and within 5 days outside Dhaka. Chittagong orders receive same-day delivery. Holidays and courier disruptions may extend these times; courier schedules and handling are outside our direct control.

Payment

We accept cash on delivery and bKash. Your payment method, product total and delivery charge are confirmed through WhatsApp before you place your order. No payment is collected directly on this website.

Doorstep inspection & exchanges

Please inspect your item at your doorstep while the delivery person is still present. If you need an exchange, contact us on WhatsApp immediately and hand the item back to the delivery person for an exchange. This is an exchange service, not a return for a refund.

Once you accept the item and the delivery person has left, the sale is final. We do not accept change-of-mind returns or exchanges after delivery has been completed.

The item must be in resalable condition. Your replacement selection must be of equal or greater value, and one exchange request is permitted per order. Discounted, sale and promotional items remain excluded from change-of-mind exchanges.

We check each product before dispatch. If your item is damaged during shipping, we will arrange a replacement. Please point out visible damage during the doorstep inspection and contact us on WhatsApp with your order reference. Although we cannot control the courier’s handling, we will help resolve shipping damage.

Refunds & cancellations

Once a delivered item has been accepted, we do not offer change-of-mind returns or refunds. Doorstep exchanges and replacements for shipping damage are handled under the conditions above.

You may request changes or cancellation before your order has been packed for shipment. Message us on WhatsApp with your order reference. If CHOSHMA EXPRESS cancels an order after receiving payment, we will refund the full amount paid for that order.

These policies do not limit rights or remedies available under applicable law, including where an item is faulty or incorrectly supplied. If there is a problem with your order, please contact us on WhatsApp.

Read our final sale conditions and terms & conditions before confirming your order.

Privacy & cookies

Your bag is saved in this browser. When you open WhatsApp or Messenger, their own privacy terms apply. Contact and delivery information is provided in the business conversation.

CHOSHMA EXPRESS uses optional analytics to understand shopping activity and help improve website performance. When enabled and accepted through Privacy settings, Meta Pixel measures page visits, product views, bag additions and chat-link clicks. Measurement may include browser identifiers. For consented completed orders, server-side measurement may also include the order value and a hashed phone number supplied during ordering. We do not send your chat message text or delivery address to Meta. You can decline optional tracking or change that choice through Privacy settings.